A Brit family-of-five said they had a holiday from hell after a travel company filed for insolvency.
Natasha Oakden went to Sharm El Sheikh, Egypt with her fiancé Courtney Bogacki.
Also on the trip, were Courtney’s parents, Emma and Sam Lewis, and their four-week-old baby Ava (corr).
They claim they were locked out of their hotel room and forced to pay £2,700 to salvage their trip.
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Natasha, 24, booked a trip to Egypt with Loveholidays.
They flew out on the £5724 trip on Sunday (2 Jun).
Tour operator FTI Group filed for insolvency on Monday (3 Jun).
It is the parent company of Loveholidays’ accommodation and transfer partners Youtravel.com and Meeting Point.
What was supposed to be a dream holiday for the family quickly became a nightmare just three days in.
When Natasha and Courtney got up to their hotel room they said that their room cards were not working.
A note was attached to the door advising the couple to contact the hotel desk immediately.
Thankfully, Ava’s mother Emma had taken her baby up to the other room ten minutes earlier to feed her, meaning the family had access to one of their two rooms.
Natasha and her fiancé stayed with Ava whilst Emma and Sam marched down to reception to see what was going on.
They said the hotel told them because of what happened to FTI Group, the holiday was not paid for and they would need to re-pay the hotel fees or they’d be kicked out.
The family said they were forced to pay the extra amount on top of what they’d already paid.
Natasha has had one message from Loveholidays.
The message reads: “Our dedicated team will shortly contact the hotel on your behalf to make the payment and further arrangements.
“They’re working through the bookings they have as quickly as possible so please bear with them.
“Don’t worry we’ll get this sorted as quickly as we can.”
Natasha, of Uttoxeter, Staffordshire, told Luxury Travel Daily: “We as a family feel drained and are so disappointed with how the company has gone about the situation.
“We are so let down and feel on edge constantly.
“It’s been a very upsetting and difficult situation for us.
“We would not wish this on anyone, it’s truly heartbreaking.
“We were distraught throughout this whole process.
“The anxiety this caused the whole family is indescribable.
“We immediately felt sick and it was like we were living some kind of nightmare.
“We rang friends in the UK to check out if the company has actually gone insolvent to ensure we weren’t being scammed.
“Me and my fiancée Courtney stayed upstairs in the one room we had due to Emma already being in the room with Ava while our parents went down to speak to the hotel.
Emma rang Courtney around 10 or 15 minutes after they got to reception.
“She was beside herself sobbing on the phone. This almost made me physically sick.
“This was our first holiday away with Ava, we wanted everything to be perfect and it felt like a nightmare.
“I’ve had one message off Loveholidays on Instagram, other than that we have had no contact regarding our stay or any help from them.”
Loveholidays and FTI Group have been approached for comment.
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