Atlantis Dubai, home to the iconic resorts Atlantis, The Palm and Atlantis The Royal, has joined forces with Hudini to launch an innovative omnichannel app aimed at transforming the guest experience.
This collaboration enhances convenience, personalization, and drives revenue growth by engaging guests at more touchpoints throughout their stay.
Atlantis, The Palm offers a wide range of entertainment options, from the expansive Aquaventure waterpark to luxury shopping and dining at 35 world-renowned restaurants.
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Atlantis The Royal, known for its ultra-luxury experience, features celebrity chef restaurants and breathtaking ocean views, and is recognized among The World’s 50 Best Hotels.
The new app, developed by Hudini, integrates various guest services—such as check-in, room service, and activity bookings—into a single platform, providing a seamless and personalized stay. The app uses guest interaction data to offer curated recommendations, further elevating the luxury experience.
Key outcomes from the launch include:
- A 90% success rate for digital key access, surpassing industry standards.
- 25 million guest interactions, with over 13,000 users engaging monthly.
- Guests spent an average of 14 minutes personalizing their stay.
- Over 25,000 in-room dining orders and 11,000 housekeeping requests were processed via the app, showcasing its efficiency.
Oliver Stütz, Digital & Innovation Marketing Project Manager at Atlantis Dubai, praised the partnership, saying, “Hudini’s customized solution exceeded our expectations, significantly enhancing guest engagement and satisfaction.”
This digital innovation aligns with Atlantis Dubai’s commitment to setting new hospitality standards in a competitive, tech-savvy market.
Source: Hudini Enhances Guest Engagement and Boosts Revenue with Digital Innovation at Atlantis Dubai
